Menu
However, occasionally a patient may present that requires a little extra time spent on them, which may cause unforeseeable scheduling delays beyond our control. Where possible, we will advise you if we are running late. We apologise in advance if you are kept waiting.
During your first appointment, a thorough medical and diagnostic work-up may be required. If you have completed any tests, please bring these with you and notify our reception team of these tests upon arrival so that we can thoroughly review them prior to your appointment.
You are welcome to bring a support person to your appointment if you wish to do so.
We offer telehealth consultations. If you have booked a telehealth consult via our team, we will send you details of how to connect. If you do not receive these, please call us.
If you need to cancel an appointment, please telephone our clinic during business hours and allow at least 24 – 48 hours’ notice so that we can offer your appointment time to other patients waiting for a consultation. Same-day cancellations may attract a cancellation fee, which would need to be paid before further consultations are offered.
If you undergo surgery, the necessary post-operative appointments will be scheduled. These are important appointments to monitor your recovery progress and avoid complications.
No, generally not. We operate a full-service private practice clinic with leading local clinical and administrative staff, along with the latest state-of-the-art diagnostic and therapeutic clinical technology, which enables us to offer patients a truly world-class clinical experience. This service is not possible to run on a Bulk-Billing model. Therefore, there are reasonable out-of-pocket expense associated with most consultations and procedures.
No, you don’t. You are allowed to see a specialist without a GP referral in Australia. However, having a GP referral enables you to claim the Medicare rebate after seeing a specialist. If you are a Medicare card holder and want to claim the Medicare rebate, you will require a valid referral from either a GP or another specialist to entitle you to claim your Medicare rebate.
GP referrals are valid for 12 months and Specialist referrals are valid for 3 months. Patients who do not have a Medicare care or who do not want to claim the Medicare rebate do not require a referral to attend our practice and will be billed per our standard rates.
In clinic
Private health insurance does not cover what is done in the rooms (unless you are an in-patient or overseas visitor with international travel insurance). If you are an international visitor with the necessary insurance, full payment is required at the time of the consultation, you will then be provided with a receipt to claim directly from your provider.
Surgery
No, you are not necessarily required to have private health insurance to be a patient in a private hospital. A ‘self-funded’ patient is someone who doesn’t have Private Health Insurance, but pays cash for their medical treatment upfront. This consists of the specialist’s fee, the anaesthetist’s fee, the surgical assistant’s fee and the hospital’s fee. It’s the hospital fee which makes up the vast majority of the cost.
